IT support
Something stopped working. Tell us what you see.
Support hours are Monday to Friday, 09:00–18:00 Europe/London (GMT/BST). We do not promise a fixed response time; urgent safety or security issues should also go to the relevant provider directly.
Before you write
- Note the exact error text, or take a screenshot to send later.
- Say which device and software you were using.
- Say when it started and whether anything changed.
- Never send passwords in a form or email.
What counts as IT support?
Help with devices, accounts, email setup, everyday software and the websites or apps we have worked on. A support request does not need a service selected.
Can you fix it remotely?
Sometimes. We will discuss what is possible and safe once we understand the problem.
Or email [email protected] · +44 7848 467108